ZoodLabs Exposes Its Inefficiency

Concerns are mounting over the frequent internet disruption afflicting Sierra Leone since ZoodLabs, assumed control of the International Gateway. The recent disruptions have prompted calls from various quarters for the government to swiftly and thoroughly investigate the company’s ability to manage and provide reliable internet service to millions of Sierra Leoneans.
It could be recalled, on Sunday, August 4, 2024, ZoodLabs experienced a significant internet outage that lasted nearly four hours, severely impacting data services, international voice calls, roaming, and other operational services. According to a network incident notice, the issue originated from ZoodLabs’ end and was eventually resolved, but not before causing widespread inconvenience.

ZoodLabs, known for its high-speed internet services through a wireless broadband network in Freetown, had previously committed to providing efficient internet connectivity in Sierra Leone. This commitment was highlighted during the launch of the Agenda for the Earth System Modifying Framework (ESMF), an open-source software initiative for climate numerical weather prediction. Disappointingly, Zoodlabs has disgraced and exposed its inefficiency to provide quality internet service.
The company has been integral to Sierra Leone’s technological development since Parliament ratified an agreement on April 28, 2022, between the Ministry of Information and Communications, under the then leadership of Mohamed Rahman Swarray and ZoodLabs (SL) Ltd. This agreement some schools of thought are questioning whether it was transparent and not tied to any commission exchanging hands.
However, the repeated internet disruptions since ZoodLabs’ took over have raised serious concerns about their capacity to manage such essential services. Stakeholders and citizens alike are now demanding a thorough investigation to determine the root causes of these disruptions and to ensure that future connectivity is stable and reliable.
As the situation develops, the need for transparency and accountability from ZoodLabs is paramount. The investigation will aim to provide insights and solutions to prevent further disruptions, safeguarding Sierra Leone’s digital infrastructure and its users’ trust.